Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.



Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.  However, final shipping costs will be displayed on the Invoice you see before confirming your order.



Q: What if I change my mind about my purchase?
A: You can return your item with a pre-approved Return Authorization Number obtained from us via phone or email.  Please note that returns are subject to a 20% restocking fee.  See our Store Policies page for all return details.



Q: How long will it take to process my order?
A: Most orders ship within 1 business day.  Some of our items ship directly from our distributors (this saves everyone on shipping costs).  Distributor-shipped items usually ship within 2-3 business days.

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